There were 3 parts to this job:
Repair a bedroom popcorn-textured ceiling in which the drywall had been damaged
Remove and replace some of the popcorn texture from a bathroom ceiling that had developed mildew
Repair a water-damaged kitchen popcorn ceiling that had been badly repaired by a painting contractor
My entire experience with Charlie went flawlessly from start to finish. I contacted Charlie by phone shortly after my bedroom ceiling was damaged by a contractor working in my attic. The drywall was cracked and hanging lower where the contractor had stepped. It also seemed like a good time to have the mildew on the bathroom ceiling taken care of. Even though he was on vacation, Charlie returned my call that same day and we arranged for him to provide an estimate when he returned.
Charlie arrived promptly for the estimate. He explained to me how the repair in the bedroom required replacing the damaged drywall, redoing the popcorn texture in that area, and then repainting the bedroom ceiling. For the bathroom ceiling repair, he described how he would scrape off the mildewed texture, respray the texture in the affected area, and repaint the bathroom ceiling.
I was concerned about how well these repairs would blend in with the rest of the ceiling in those 2 rooms because of a bad experience I had 5 years earlier with a water-damaged kitchen ceiling. In that case, the painting contractor I used did not remove any of the damaged drywall. He patched over the damage with a texture that didn't match the rest of the kitchen texture. After 5 years, the patched area had developed cracks and was starting to bow. I showed the kitchen repair to Charlie, and he agreed it was very poorly done. He said he could make it right by replacing the drywall in that area, respraying the texture there, and then painting over it to have it blend in with the rest of the kitchen. He described that the work would be done over 2 days; one day to do the drywall repairs and spray the texture, and the second day to paint the ceilings.
It was very easy to communicate with Charlie via email. Because this was a smaller job, he was able to squeeze it in within a couple weeks. He and his men showed up right on time, and immediately covered the floors with drop cloths before they got to work. They hung plastic sheets around the areas they were working in to contain the dust and spray from the texture. At the end of the first day, Charlie updated me on their progress and they left things in a clean state. They arrived on schedule the second day to complete the painting part of the job. They did a great job cleaning up when they were done, even hosing down my brick walkway to remove any dusty footprints and moving a heavy piece of furniture back into place without my asking.
The quality of the repairs was excellent. In each case, the repair and new texture blended seamlessly into the rest of the ceiling. I was very impressed with how well the repairs turned out, and I plan to call Charlie again for future drywall work. I highly recommend Charlie to anyone needing drywall, texture, and painting work done.